Customer Testimonials
Had a great experience at Mossy Ford. Our salesman, Caleb, was excellent, helping through the sale and all the way to the end with the intro to all the features of the truck. He cares about the customer!!
My husband and I went in to look at a used truck and they ended up getting us a great deal on a brand new lease. Our salesman Connor was excellent and explained every step to us.
3rd time financing a car with Mossy ended up being a great experience just like the others. Brenton was a great and personable salesperson and I truly felt like he had my best interests in mind
Everything went smooth. They took in my trade-in paid it off, and I drove off of the 2023 Ford edge ST.
Very nice service from the manager cole tanks so much see you next time tnaks
Ford sent us a letter for recall, it was easy to make an appointment in the morning and the service was done early afternoon. I am happy with this appointment.
Our sales person kept in touch with me and let me know when the vehicle I wanted came in. We were able to negotiate via emails/texts, and there were no surprises when we went to test drive and purchase.
The overall process was the easiest I’ve experienced buying a vehicle. Devin, was extremely helpful in getting the truck I was wanting and ensuring it was ready to go for the appointed time we had set aside to get the deal done! Entire team was friendly and helpful.
It was a pleasure doing business with the great team at Mossy Ford. They were helpful, reasonable and respectful. Would highly recommend.
This dealership has always been fair with me. The sales team was honest and worked with me to buy 2 cars in the last year and did not high pressure me for junk add-ons that I do not need. Service is also very thorough and timely as it relates to my vehicles.
Excellent quick service closed sale almost entirely online and over phone. A great review of the car’s features and functions
This was an excellent experience in dealing with a dealership. Upfront cost and trade in information.
Made purchase 100% remote and mostly via text. Financed with online paperwork. Flew in and picked up vehicle. Shout out to Brenton and Anita for a wonderful experience. Looking at another vehicle and would consider doing biz with them before dealing locally.
Mossy Ford was awesome! I didn’t have any problems arranging financing and driving my Maverick off the lot. Adam and Khalil were great. No complaints from me. I’ve been with them since 2013.
The staff is courteous, and take the time needed to answer any questions I have.
Largest selection of Mach-E with friendly, helpful and caring customer experience! Great experience! Especially with my technology instruction.
Service team was very upfront on waiting time for car to be serviced, and saved me two weeks of rental fees from my original appt. Contacted me when they were ready to look at it, and held my spot until I could get there the next day. Stood by their word and covered last 3 days of rental because service took longer then they originally said. Great department.
Had one of the best buying experiences at a car dealership that I have ever had. Great staff - sales, finance and more. Listened to all of our needs and we drove away with the car we wanted.
Everyone is so professional, polite and friendly. I just got my second car with Mossy and highly recommend Them .
Called ahead to see if the part for my 2015 F150 was available. It was and Mossy Ford provided the new key FOB and programmed it in less than an hour.
I was very satisfied with my service from Mossy Ford. The staff was very knowledgeable and nice.
Everyone was very friendly and helpful. The work was done in a timely manner. When I picked my Edge up they explained everything to me and then asked if I had any questions. They kept my car very clean.
Great customer service. Good experience for my truck service. Did not get rushed and explained service in detail.
Very attentive staff that thoroughly explains what you need to get your vehicle in tip top shape.
I had a flat tire on my new Explorer ST , I called and they arranged for me to bring the tire it in the next day to check if it could be fixed. Robbie was very helpful and was apleasure to deal with. The tire was quickly fixed and I was on my way. This was much appreciated because I am taking a trip to the Grand Canyon this week.
Excellent service on Ford Escape recall. On addition, after I told Tiffany that I was going on a long road trip, she went entire vehicle to mske sure that I'm road safe. Thank you
Connor Mcclellan is the BEST car dealer! This car purchase was my first car purchase and I am so thankful that Connor became my car dealer. He is professional, courteous, friendly and absolutely caring for customers. Connor definitely gave me the comfortable space to consider car options at my own pace. Also, a thank you note to Caleb Knaggs. He came in mid way through my car purchase journey. When I submitted an order for MachE, there were 3 separate incidents in trying to get the right color of the car. Caleb was able to handle the issues professionally and appropriately. ...
They were super friendly, quick, efficient and informative. Ryan P was a pleasure to work with. Got me in and out quickly on a day of appt.
Service was timely, staff was courteous, and I loved the updates by text. Great service!
Sean C. is a responsible, respectful, and knowledgeable service representative. I never feel like I being upcharged on service.
Great service for my 2020 Ranger. Fast and reliable and the service was excellent. The free coffee was also nice.
Good Communication skills and nice staff who can help to make it deal and great customer service experience
I was skeptical at first, I don’t like to schedule with call centers. I was traveling and made an appointment, arrived 30 minutes early and they got me right in. Shot for a time and finished early. Beyond friendly and helpful. Service writer even got me a ride so I could visit with my son who’s stationed locally. Awesome experience!
I really enjoyed the experience at Mossy Ford. They are very professional and there is no high pressure sales to get you to do unnecessary services. Communication was key and they got me in and out with my car serviced to satisfaction.
The entire sales experience working with Mossy Ford was fantastic. From the ordering of the vehicle to delivery, each individual did and excellent job in keeping me informed as well as providing me with accurate information. I will definitely do business with them again.
Customer service and appointment scheduling was simple and great! Truck was serviced within the hour of making an appointment with no issues.
Easy to schedule a service appointment…very fast check-in process…repair of a recall item was completed faster than predicted…clean and organized service entry and department…Sean took care of my car and appointment…Good job!
Very helpful, quick service , the advisor made sure that I was taken care of. Thank you
Always courteous, honest, and reliable. We have been customers since 1996. The service staff are excellent.
Great, fast service! Tiffany was extremely helpful. Gave me a quick check-in, cost estimate, and my car was up on the rack well within 30 minutes.
Personable and helpful staff that were communicative about my order and made my buying experience as easy as can be expected!
Excellent quality of service. I have nothing but good to say. I am very satisfied and grateful!!!
Despite the long wait, my experience picking up my new Maverick was fabulous. Everyone at Mossy Ford was really friendly and helpful. Caleb went above and beyond to communicate with me and help me learn about the new truck. Chris in finance made me feel like family and I really trusted him to guide me through the process. I'd definitely buy a car from Mossy Ford again and look forward to going back for service just to say hi to everyone : )
Tiffany was excellent and extremely helpful in service! Plus Mike T! Mike E. in sales is a pro!
The employee who helped us showed excellent costumer service, professionalism and knowledge of the matter. Thank you very much for the great service Sean!
During my search for a new vehicle I visited all of the Ford dealerships in San Diego, and Mossy was the best. The people there were friendly and knowledgeable, and they did not pressure me into buying a vehicle right there and then. When I did decide to purchase they helped me get exactly what I wanted. This was my best experience with a dealership.
I had my doubts as I’ve had a very poor experience with a different dealership in the local area. Was met with a very enthusiastic service advisor that gave me a very cut and dry answer to my specific needs. Will definitely come back if I have any other problems.
I have had a great experience with Mossy Ford--from the initial lease of my vehicle, regular service appointments and then the vehicle purchase. They were proactive, straightforward and I felt they put me, the customer first. Very professional and provided me with multiple options, which I independently evaluated. Manny H. was extremely professional and helpful. I really appreciated the treatment I received.
Great Experience. Very friendly atmosphere, no pushing to close the deal, Chris was working with us to meet our expectations.
Chris my sales professional at Mossy placed my order for my Bronco Wildtrak June of 2020. He communicated every month for two plus years. Best car buying experience ever. Love the Bronco
Manny was excellent! He guided my purchase expertly. Anita was great in finance. Great experience overall.
friendly greeting with assurance i would be taken care of and then notified of amendments and finished it a timely fashion == well satisfied
Excellent service and welcoming staff. Despite it taking more than nine months for the Mach-E to arrive, my experience with Mossy Ford was very nice.
I went in to install parts that came with my car and had a professional team lead by Andrew take care of everything in a timely and competent manner. Thank you Mossy ford. Your people are gemstones.
Manny Rodriguez was great. He was very personable and professional. I asked for COVID precautions and he was very accommodating, even my friend a mask. Thanks for staying late, Manny!
I have been using Mossy Ford for service for my Ford Escape SUV since I bought it there in 2009 and they always do a great job. Ryan the service rep was thorough, fast and kept me informed.
The service I got from Lucas was amazing. He helped me in every single step.
Exceptional experience buying a new car. Tony, Jimmy and Cole were so attentive and made the process easy. They were like a family there and all worked together. Beautiful relaxing showroom and everyone. Extremely friendly and knowledgeable. My salesperson Tony was amazing!!highly recommend Mossy!!!
Great customer relationship and service. Taking care my Ford Focus. Thank you so much Trish
Got an appointment fast, Sean was our point of contact. He was very personable as was all the other guys in the services dept!! We’ll done Mossy Ford!
Good service center. In and out. Kameron is an excellent service person, will be back.
This was my first experience with Mossy Ford. They had the used car I was looking for. Salesperson Rachel was exceptional. I feel they negotiated a good deal for both parties. I am extremely happy with my car.
My first experience with Mossy Ford was the best! I've been trying to buy my car out of my lease for 6 months and the other agencies didn't do right by me...after leasing 6 0r 7 cars in a row from Ford. Rachel and Mike in Finance were terrific. Thank god for Mossy!
I have been purchasing and getting my cars serviced by this dealership for years. The customer service and respect for my time is appreciated and valued. I have recommended service and sales to friends and family.
Tiffany, our Service Advisor, was the best! Very attentive to my every need. She explained everything to me and answered any questions I had. Very professional service. Also appreciate the Lift service for my mother and I. Will be back for additional services when that time comes. Thanks again for excellent customer service.
I’ve been going to Mossy Ford, Mission Bay for 11 years. I’m always very pleased with the service !
We had an engine light come on while on a road trip from San Francisco to San Diego. We were able to get the car checked out and back on the road thanks to the quick and excellent service we received at Mossy Ford. Special mention to Kameron Cox who could not have been more helpful.
Service Advisor, Tiffany, was great. Efficient and good communication. Was in for an oil change while I waited.
Excellent and exceptional employees and customer service. Provide quality and top notch experience for both the Service and Parts department. Couldn’t be more pleased with how I was treated, as well as seeing how they were treating any other customer off the streets or with an appointment. Fair prices for a dealership and only tells what you only need done with your car and not come out with a million things that need to be upgraded like other dealerships I’ve been to. Highly recommend if you want to take your car to get fixed on by a dealership.
Tyler made process easy, pressure free, friendly and helpful. Definitely earned our business because of customer service.
Traded in my Model 3 for a Lightning. I was dreading working with a dealer again due to previous experiences and the simplified approach offered by Tesla. Mossy Ford was hands down a 5-star experience. From dealing with Lucas, my sales rep, to the rest of the team, I was given a very fair deal, the process was quick and painless. Highly recommend Mossy Ford.
It’s not often you buy a vehicle and don’t feel like you got swindled out of money but Mossy Ford 100% succeeded. Easy process from beginning to end with no shady tactics or hassling. 100% would recommend!
Tiffany my service advisor was awesome! Very helpful and quick to respond to my questions
Always the best service and the fastest in and out times! Thanks again we are a Ford family!
I am very grateful to Ryan and his team, they were very efficient, thanks guys
Mossy Ford took us on short notice on a Monday am for LOF and checking a fuel problem, linked to bad diesel fuel and loss of power, similar in a diesel with DEF when you run low on DEF.........they did the work in about 2 hours and we were back on the road....very clean establishment, clean waiting facility including coffee bar espresso computerized gizmo!!!
I have had nothing but excellent service at Mossy Ford for the past year and a half with my F250. I had one diesel injector fail shortly after I bought the truck and they repaired it as quickly as FEDEX could get the part to them. I live quite aways from the dealership and so have to wait on service. They have always provided me an appointment and usually I'm on my way again within an hour and a half or two hours.
All of the service department employees at Mossy Ford exceed expectations. Trish, Mike, Andrew, and Kameron are excellent.
At first I was being batted between Parts and Service and ended up in Parts. This was for a 3G to 4G upgrade. Finally on my most recent call I was fortunate enough to talk to Frank in Service. He told me to bring the car in, which I did. He did all the paperwork and said that the part was on back order and being re-engineered. I was now officially in the queue for the upgrade. I don't think that I was in any queue prior to Frank taking care of it. I appreciate his professional service.
Great experience finally receiving my special ordered Bronco yesterday. Adam was very helpful with the financing to get the payment where I needed it to be.
Typical purching a new vehicle is not the easiest of experiences, but this was the best. Working with Devin and Jimmy made it a very enjoyable and easy transaction. My wife and I highly recommend this team.
Very efficient service. Technicians did what was needed and made good suggestions.No hassle service. Thank you.
This is the 3rd Car I/we have bought at Mossy Ford, Rachel helped us and went to bat for us. She was professional, personable and went out of her way to make our experience the best it could be. We will definitely go to Mossy again for our future car needs.
Had my Mach E in for its 10k service. As always, the staff was extremely friendly and helpful and the car was done in less time than they quoted.
Excellent service.. I got my deal in less than 10 minutes of negotiations. Thank you guys.
The process to buy a vehicle at Mossy Ford is flawless. The people are very friendly and they know their job very well. Devin Suder is very knowledgeable and a very nice person. Anita Arndt in finance is terrific. She explained everything so clearly and professionally. What a beautiful woman. 😉 Buy your next vehicle at Mossy Ford, you will not be disappointed.
Best service ever! don't go anywhere else. Fast, clean and honest, what else can you ask for?
I was with someone else, shopping for a car, and visited Mossy ford. We looked 3 different used cars, but decided to keep looking. Even though I wasn't the one shopping for a car, the immaculate 2013 Honda accord we saw kept rolling around in my brain. I went back the next day for a road test and decided I had to have it. Not only did they honor the previous quote on the price, they gave me a full tank of gas to boot! The salesman was as respectful and accommodating as I could ever have hoped for. Mossy deserves ...
I had excellent buying experience at Mossy. Conner was very friendly, knowledgeable. and pleasant - couldn't have been more pleasant.
I love Mossy Ford!! I leased 4 cars from them and just bought another Ford Escape from them. Excellent service, very professional and fun team and a great environment. My sales person was Khalil, who helped me with all my leases and purchases. He is simply the best - great personality, very knowledgeable and friendly. I will buy my next car definitely from him:)! Thank you so much, Khalil!
Absolutely excellent sales and service! Very knowledgeable sales, Chris provided the best buying experience ever (bought many cars in my life), and the first service was quick and easy on my side - and since I needed my F-150 later the same day (12 horses needed some things), Fred deferred a recall reprogramming of the tow software to a day in the following week including a loaner for convenience. Happy customer.
This was the best experience. I used the Mossy Ford Mobile service. Rachel was my initial contact to set up the appointment. She was pleasant, explained everything that could be done and how it would be done and costs. I felt very confident after speaking to her that the ford mobile service would be a great option for me. She set up my appointment for the next day. My service agent, Danny, was the best. He was on time, professional and explained everything he would be doing and let me know if he saw anything else that might need to ...
Walked in for an oil change. You had an opening right away. After checking in. Ryan Pearson, service advisor reviewed my service and recommended some important preventative maintenance was needed. I like to keep my truck as safe as possible and up to date on all services. Thank you Ryan, and thank you Mossy Ford PB.