NOTE OF THE BELOW REQUESTS FROM TRISH WHEN MAKING UPDATES TO THIS PAGE:
- make sure it is a text and not a photo. Normally she forwards the review so we can easily copy the text but in case she sends a photo, what I normally do is copy the image and paste it on Google Keep then click the 3 dots > grab image text and copy that text.
- put long reviews together with long reviews, same with the short to short
- reviews with video goes on top, with photo in the middle and the text testimonials on the bottom.
Gabe Kubanda just picked up his 2022 Maverick Hybrid Truck and absolutely loves it! The custom order process went smoothly and the truck is exactly what he wants because he ordered it to meet his specific needs!
Came in to test drive a Bronco....Left driving my dream rig. Adam and the entire team were not only NOT pushy or salesy, they were absolutely straight with me and I loved the experience. If this wasnt the last auto I ever buy, I will only come here.
Kameron Coleman
Conner & Brian made me feel like Family! Great experience purchasing my Ford Mach-E…. Loving the new Pony, and Mossy Ford Pacific Beach. Jeff
J T Speaks
Tyler was amazing. They helped so much in getting us in a car that fits our family and is fun to drive.
Jessica Hatcher
Hands down the best dealer experience I’ve ever had - and this is coming from the no hassle, simplified Tesla purchasing experience. Mossy Ford was a pleasure to work with - especially my sales rep Lucas. 5 stars across the board. Highly recommend Mossy Ford 👍🏻
J.J. Powell
Whatever your Ford requires maintenance or service, Mossy will keep your Ford safe and running with minimal down time. The entire team is knowledgeable, competent, and honest. Down to the smallest detail, they will keep your Ford on the road longer. Thank you Mossy Ford Service Team.
Don Kleeberg
Jimmy, Manny, Kaleo and the whole team went above and beyond to get me in my absolute DREAM car! I’m truly blessed that I got to work with all of these wonderful people who all genuinely cared and wanted to see me leave in the car I wanted. Even the team members who weren’t in relation to my sale were showing so much support and positivity. Beyond ecstatic and would recommend to ANYONE! Thanks again team and especially Jimmy!
Nicole Harris
My purchase was almost too easy. A couple of phone calls from the sales associate Adam Huizar about my vehicle preferences and their inventory. I went down to their lot and found one I liked. They were great, I asked a few questions and went home to think about it and talk over with my wife, made a decision and an appointment to purchase the following day. So simple! This group was super chill and even negotiated a price on a highly sought after Bronco. Easy peezy lemon squeezy. They were so polite and respectful giving us time to be thoughtful about our purchase. Thank you Mossy team!
Matthew El Cid
My husband and I were in the market for an EV (have never owned one and knew nothing about them) because paying for premium gas a couple times a week was getting very pricey. We looked into the Mach-e and realized they were pretty hard to find especially one being AWD. We found a couple online at Mossy Ford so we decided to try it out. We Test drove and absolutely loved the vehicle so we sat down and ran the numbers and they ended up paying off our lease and we took home the Mach-e! Connor and the finance team were amazing! If you’re looking at purchasing a vehicle here, ask for Connor.
Allison Tekautz
I've bought a few new cars / trucks in my time. And I can honestly say that I've had my best experience with Mossy Ford. I Special ordered my 2022 Ford Maverick from 3 different dealerships in San Diego. Manny Rodriguez from Mossy Ford was the only Internet Sales Manager That followed through start to finish. With his helpful crew Emilio , Caleb and Cameron , I received My New 2022 Ford Maverick 2 weeks earlier than promised! Thanks Guys!
Alex Lawson
I purchased a 2018 GMC Yukon after my previous purchase of a 2012 Ford Explorer back in 2015. Great New Sales Team! Look forward to my upgrade in the next year or two...
Timothy Harper
Great experience with Robin the financing officer,was really cool and friendly so ask for Robin.
Victor
I would like to say thank you to all at Mossy Ford for their professionalism and dedication to customer satisfaction. This indeed is the face of a satisfied man.
Raymond Godlewski
Birthday present for my Queen. Thanks to Manny at Mossy Ford for the best experience at a dealership!
Brian & Maria Zamora
Thank you Mossy Ford for this beautiful Expedition Max for this beautiful wife of mine!
Crosby Bennett
It was a long time coming, but I know I’ve always been a truck person. Thank you Mossy Ford for everything!
Tiffany Geronimo
Tina Turner couldn’t say it better, they are “Simply the best, better than all the rest!” Bought my F-250 last year and easily came back to them for the Bronco! Process was fast and to the point, thanks Diego and Mossy Team once again for taking great care of us!
Tiffany Geronimo
Outstanding car buying experience with Mossy Ford. I reserved my 2022 Ford Maverick with them and the whole process was a breeze. Shoutout to Caleb Knaggs for assisting with the reservation and setting that up.
Saul Santos in the sales department called me the day my truck arrived and helped me out with the purchase. I cannot say enough about Saul, he is professional, courteous, and was great to work with answering all of my questions. Mossy Ford takes pride in customer service and they make sure the whole experience is painless. I highly recommend anyone in the market for a vehicle check these guys out!! 10/10
Benjamin L
My long anticipated Bronco finally arrived. Not the dealerships issues but with current car supply and demand my Bronco came in and I received nothing but exceptional service from Mossy Ford. Delivery time and options were communicated above and beyond my expectations. I wanted to personally thank Manny the senior sales person for going above and beyond in service, communication, politeness and explanation of options. Manny is a true asset to the company I could only wish all sales people had the same demeanor and professionalism as he had. The process was smooth timely and I give Mossey Ford 10 out of 10 stars and Manny 10 out of 10 and if I could more than that. I would not hesitate to recommend or shop there again.
Steve
I am a HUGE Mossy Ford fan!!! I have had my car serviced there twice and have received exceptional customer service both times. As a matter of fact, i moved an hour and a half from Mossy Ford but I am committed to driving there rather than a closer Ford dealership! I have worked directly with the Assistant Service Manager, Andrew Monroe and he is fantastic. His follow through and Customer Service truly exceeds my expectation. Give Mossy Ford Service a try- you will LOVE it too!!!
Mulhern Receipts
First time with Mossy Ford's mobile service. My experience was wonderful. He arrived on-time and performed the 40,000 mile maintenance service without a hitch. He explained what was needed and what wasn't. That was the surprise, that I didn't need to purchase anything extra. I was amazed. He said it would take about an hour and it did. I will definitely use the mobile service again and I would highly recommend it to anyone. It is much better than going to the dealer, waiting to check in, waiting for the service, waiting to check out, waiting for them to bring my car up. They can't do everything but any normal maintenance, it is a breeze.
markb27sd
I just wanted to send a note of gratitude following my experience with one of your associates, Lucas Nigrelli. Lucas was extremely knowledgeable, helpful and authentic throughout the entire car selection process. From my first visit in September looking at various options available before placing an order for a 2022 Mustang, you could easily see his product expertise – from sharing benefits and care instructions around various interior options, mapping out the ordering process, determining what elements would make the car feel truly special – I felt taken care of and assured every step of the way. After a few less than favorable experiences at a Ford dealership in Oregon (where I moved from), Lucas has absolutely created lifelong customers in my family and I. Appreciate Lucas and the entire team at Mossy Ford Pacific Beach. Thank you for giving me a fantastic experience on the way to having my new car!
Dorie Pagnano
I had an appointment with my main guy Diego on one day, but I was in the area, I live an hour away, and showed up a day early for our appointment. Diego wasn’t available as it was his day off, but his peers; Saul and Khalil took care of me on his behalf. The three of them together working for my business was a trifecta like never before. Diego got me through the door, Saul welcomed me and handed me the keys for a test drive, and Khalil was the closer. I’ve bought 16 cars over the past 15 years, and my experience with the boys at Mossy Ford have been the least painful experience I’ve ever had. I couldn’t be more satisfied. There were only a few 6speed Mustang GTs with performance package in a 100 mile radius, but Mossy Ford had the best price. Oh and whoever the manager was, also made it a point to personally introduce himself and welcome us to his office if any issues were to arise. No issues arised, but the fact that the man with the most expensive suit in the building made it a point to personally introduce himself to an everyday customer says alot about Mossy Ford. I really couldn’t be more satisfied. I had a dollar amount of TOTAL amount financed in my head which I expressed to Mossy Ford and they delivered!!! I knew my credit score prior to walking in, and knew the estimated value of my trade in, I know the estimated taxes/title/license, I knew the estimate value of their car, and I knew my estimated interest rate. This truly was a no haggle experience!! I very much recommend the boys; Diego, Saul, and Khalil for everyone’s business!!
DJS
Long game…. I ordered 2021 F-150 back in December and then not long after, our chip shortage put the metaphorical brakes on all truck deliveries. It took six months for my chip number to be called but luckily, I had a great salesperson (Caleb) to keep me in the loop when status was updated. When the time finally came to pick up the truck, I think he have been more excited than I was (probably that he wouldn’t have to hear from me anymore). Probably one of the best car-buying experiences I’ve had in 30+ years of buying cars. The GM came out out to chat with us as we waited for the truck to be detailed and was extremely friendly and humble. The finance department was equally pleasant and the entire process took only a couple hours, most of which was getting the car detailed and going through the numerous vehicle features. I will definitely be looking to purchase the Lightning from Mossy once it comes out and I recommend anyone looking to buy a Ford go down to Mossy.
Shane Terpstra
I am a visitor from Pennsylvania and was looking to get an oil change before heading home. I was surprised to be able to call and get an appointment the next morning. My advisor, Davidlee, met with me on time and my vehicle was returned to me well within the time I was told it would be ready. Nice People here. UPDATE 2022 I am back in San Diego for a visit and since I was pleased with Mossy Ford's service last year | returned for an oil change before I start my trip back to Pennsylvania. My service advisor was Kameron Cox and he was very pleasant and asked if I needed a ride home. I was taken on time for my appointment and service was completed in a reasonable amount of time.
Steve DeFrancesco
I just wanted to reach out to you and recognize Andrew Monroe and Hector Reynoso for the outstanding customer service and repair work they provided me during some warranty work that my truck received. I was always kept well informed of the progress of my truck and I'm very happy with the repair that was done. It is running great. Please extend my appreciation to them. I will definitely recommend Mossy Ford to friends and family.
I was treated like a king. I came in just to do a 40k mile “check-up” and was shown the waiting room which had a continental breakfast and water. At one point, an employee (I think her name was Tiffany) came in and offered me a coke from the vending machine. The appointment took about 3 hours, then I was asked if I wanted to upgrade my tires. To be honest, I came in knowing the tread depth was low so I expected the question earlier. I explained that I would like to get new tires, but I had missed lunch and I needed to eat something. David Lee Diaz then offered to buy my a Lyft to nearby Pacific Beach to just hang out while they added new tires. So I hung out in PB instead of the waiting room on their dime. That’s amazing service; thanks to everyone there who took care of me.
Z Hoek
My car stopped on the side of the road. As soon as roadside assistance left, I called Mossy Ford, spoke with the service coordinator, parts department, and service department who does the labor, who booked me for an appointment within the hour. This is important because I was driving while all this was taking place. As a previous client, they had all my car's info on file. When I arrived, 5 minute checking and transparent estimate, no hidden fees and charges. They did the work within an hour ide tidied additional work that was needed, some of which intook care of that day, some forthwith I made an appointment the following week. Fantastic customer care. As a woman, I felt no pressure, there was great communication, helpfulness by everyone on the team. Free water and expresso while you wait. And this is why Mossy Ford is my go-to service provider.
Dale Fleming
We bought our used Jeep Renegade from them last year and had a wonderful experience with them. We took it in this week to get it serviced for maintenance and once again, was pleased with their maintenance department as well. This was our first time going in for maintenance, and David greeted us and helped us out. He was very knowledgable, friendly, and just a really fun guy to talk to. He went over all of the services they offered to see what we needed for our car. He made our experience an incredible one, and I hope to see him again next time we bring our car in. We are so glad we went with Mossy Ford in mission bay
SarinaJ
Just bought a new Ford Escape at Mossy Ford. Being a first time buyer, I was not familiar with the all process (leasing versus loan), so I came in with a lot of questions and expectations. It was a great experience. The entire team is really friendly . No pushing, no rushing. From sale to finance department, everything is made to satisfy the customer (me!!) as much as they can.... a well-oiled operation! Special thank you to Lucas Nigrelli who listened and understood my concerns and needs, spent hours with me to make sure I had the best options and information. Extremely professional and available. He is the one who made the sale happened !! Looking forward to a lasting "relationship
Laure Campillo-Gimenez
Rachel kicks so much ass – the whole team pulled together…” Rachel kicks so much ass – the whole team pulled together and helped this happen for us – we were hit in a dui but they got my new car for me right away
Solcaptis
Our experience was perfect from the start to finish….” Our experience was perfect from the start to finish. Every part of my purchase process was handled by total professionalism. I would definitely recommend this dealership!
nadojimmy
Omg! Diego at Mossy Ford was so wonderful he was the only one out of other Ford dealers that got back to me right away,I and said no problem we can order you a New 2021 Bronco. So we went in and 2 1/2 months later we are driving our new 2021 Bronco all thanks to the professionalism of Diego. He was the best everything went so smooth! Highly recommend Mossy Ford Pacific Beach and Diego in sales! The best! Thank you!
Janet Reaume
I ordered a Mustang from Ford on-line. Manny (Manuel) Rodriguez at Mossy Ford got the car ready for me to pick up. He's outstanding. Kristina, who handled the payment paperwork, was very efficient and a pleasure to work with. 5/5
rwnz1
Very professional and knowledgeable staff. Have appointments readily available with online booking. They had everything in-stock same day for what my car needed. They took special care of my 2020 GT 350 during its 1st oil change after purchase.
Melody Faith
Rachael was amazing! She made the car buying experience enjoyable and helped us get the best car for our budget. We won’t be going to anyone else to buy a car!
Kiri Cragin Folwell
Went in to look at the new Ford Bronco Sport .. Service was amazing!!!! got me approved same day what a dream come true very lucky to be driving the Bronco!!!
Thank you very much
Corey Lee
Devin Suder Gave me a geat Deal. I’m very pleased with…” Devin Suder Gave me a geat Deal. I’m very pleased with his sevice.come on down and ask for DEVINE. You will be very Happy you did!!
Ponchoo59
Excellent service by Andrew Monroe (16Apr2021). My appointment was at 0700 check in and check out was before 0810. I thought I would have to wait there much longer. Thank you. Will continue to be a loyal customer.
Tusita
Kameron was very helpful and checked me in right away. A part was ordered and I brought the truck back to have it installed. It was ready in just a couple hours. The staff and service were excellent!
Steven Blake
Devin and the whole team at Mossy made my purchasing experience very easy and stress-free. They even delivered my vehicle to my location- the whole process was transparent, easy and fun.
Coach Vera Ross
Kameron is by far the best service person I have ever worked with. I moved from Virginia and went to another Ford dealer first and I’m so glad I called your team. From the lady who took my call to Kameron’s insights, demeanor and professionalism I’m stunned.
Joseph Hollar
Mossy Ford has excellent staff and service. Their mobile service team did an oil change & recall service for our car at our driveway very convenient.
Jacrowoct
Excellent, quick service. I have used them twice and both times my service rep was extremely friendly and easy to communicate with. I will definitely be back if I have further service needs.
grantm1982
Great job at Mossy Ford. Kameron and Andrew (service advisors) did a great job getting my car fixed. I appreciate them all.
Phillip White
I called in on a Saturday morning to get an oil change from Quick Lane. Got an appointment for about an hour later. Waited for the vehicle, which was ready in 2 hours. The service writer tikd me upfront what the cost would bem which was accurate. Very pleased with the experience.
Wiley Parker
As soon as we drove up for our appointment, someone met us--no waiting. Our service tech David Diaz was very knowledgeable and tool us through the details of our maintenance needs. The overall experience was very positive.
Derek Evans
I had to purchase a vehicle unexpectedly and with the shortage of vehicles avaialable, I had to drive 2 hrs to get to Mossy. All of the staff was very friendly and professional, which made my experience pleasant. Thank you Khalil and Mike for your heartfelt kindness and having such great personalities in making this an easier situation.
kmae
I would like to let you and the staff at Mossy Ford know how impressed we were with the service and how friendly everyone was especially Caleb. Of all the car dealerships we have dealt with Caleb was so knowledgeable and sincere throughout our time spent Saturday. I can’t tell you how refreshing it was to deal with such a nice young man you have at your dealership. I will be telling everyone I know looking for a car to please go to Mossy Ford and ask for Caleb.
Brenda Mullen
We dropped by the dealership last week to take a look at the 2022 Mach-E. We were greeted by a very personable and knowledgeable salesperson, Skylar Goss. He patiently answered all of our questions while we inspected the only model on the lot. After taking the vehicle for a test drive we would have bought the Premium model on the spot, however there is a substantial backlog to obtain one. Suffice it to say that Skylar was instrumental in convincing us to buy one.
Roger L.
Came in test drive a mustang Mach-e as this was the only location that had any in stock for test driving. They unfortunately did not have the model that we wanted but this place will get a 5 star from me based on the assistance that we received from Chris. He was extremely helpful, very communicative, knowledgeable, professional, yet down to earth. If I end up buying from any Ford, I would definitely go through Chris.
Tara B.
Mossy Ford service department is top notch. Great service, quick and easy with good pricing. Trish Keefer and Andrew Monroe helped me a great deal.
Howard.greer
Very nice staff, informative, did not pressure me into a service that I did not need. Gave me their honest opinion and allowed me to make the choice with no pressure. Can't say I've felt that at every dealership or auto shop I've ever used.
AKrygier5
My entire experience was excellent. Lucas was very professional and responsive to my questions. I would not hesitate to go back to Mossy to purchase another vehicle. I would enjoy working with Lucas again.
matthew schwartz
Chris was a great salesman. He was clear, straightforward, and easy to work with. They didn't have the right car in stock to make the purchase but hopefully they will in the future Thank
Jason W.
I went to Mossy Ford not expecting to leave with a new car but they made it happen.Chris Cole was awesome!!!He was patient, he was knowledgeable and very down to earth which helps when buying a car.I would recommend Mossy Ford to all my family & friends and anyone who is looking to purchase a vehicle.I had a pleasant experience @ Mossy Ford.
Necey J.
I've purchased a car a few months ago. Sales Manager Jimmy and Sales Representative Manual are the best and they provided the best sales and post- sales service regarding minor problems and I definitely recommend Mossy Ford to any car buyer. You're in safe hands
Emre K.
Had a great experience at Mossy Ford. I worked with a few people and all were super professional and knowledgeable. I had the pleasure of working with Adam. I couldn’t be happier with my purchase and the experience was perfect. Thank you.
Bradley Lambert
Main guy we worked with were Emilio and Ryan. Though there was a miscommunication on the first car that we were going to get our overall experience is still excellent. They handled it really well and solved the issue quickly. Keep up the great customer service and honesty!
JBP
Rachael was awesome and so helpful! I purchased a car from Mossy a month ago for my daughter and had to get another one for ne suddenly after mine developed serious issues! Such a pleasure to work with Rachael and I will go back again. Highly recommend Rachael and Mossy Ford!
Maekno12
No BS. awesome service.
Robert Nelson
Great service will continue to visit location for future repairs or service.
2018 FORD FOCUS ST Owner
Great customer service! Very efficient.
Devon Brown
I had a great experience at the Quick Lane service area. David Diaz was exceptional in his customer service. He and the 2 women working at the same area were very helpful and quick. They all worked hard to answer any questions I had and my car was done sooner than I expected given that I made the appt that day for that day.
Tisa Brooks
Main guy we worked with were Emilio and Ryan. Though there was a miscommunication on the first car that we were going to get our overall experience is still excellent. They handled it really well and solved the issue quickly. Keep up the great customer service and honesty!
JBP
Rachael was awesome and so helpful! I purchased a car from Mossy a month ago for my daughter and had to get another one for ne suddenly after mine developed serious issues! Such a pleasure to work with Rachael and I will go back again. Highly recommend Rachael and Mossy Ford!
Maekno12
Awesome experience in/out express dept is top notch glad to know there back in there dept with there dedicated crew!
Paul Velasquez
Great people working at Mossy Ford. Thank you for the help with my Super Duty order.
FernG
As soon as we entered the dealership we're welcome by Anthony who immediately let us feel comfortable.
maesegd
Above and beyond what I expected. Made it easy and fast. Great team, great dealership!
Dan Haro
Amazing dealership, Khalil was very efficient and knew what I was looking for.
Genaro Salido
Friendly service and very clear about repairs.
Bobbie M. Allen
Got me checked into my appointment quickly, dropped my car off for a door latch recall. They got me into a rental to get back and forth. Car was finished the same day I dropped it off. They kept me updated on everything
Henry
Came in to pick up a new Bronco and had a great experience. The Staff were super friendly and I got a great deal!
brenna.drake87
Just had a terrific experience with Mossy. Bought a new Bronco and they made the process very easy. Thank you Lucas Nigrelli for all your help and the rest of the team!
Jules A.
Customer Service is the best. Cameron is a fabulous advisor keeping me informed throughout the entire repair.
MarySue
Very professional team and honest with the problem.
James Kinard
Timely and friendly experience buying my new car!
stacyp
I did an oil change at this location, Tiffany helped me, she was amazing Thank you Thank you Thank you
Esmaeil K.
Tiffany was amazing ! Came in for two new tires She got my car done quickly and perfectly! Super happy. Thanks !
Erica
David helped me with checking in, he explained what I needed and got me going quickly. David was excellent, friendly, professional, and extremely helpful.!! Thank you David for your help.
Sariny
Great service! I was in and out of that place with no hassle. Manny is the best salesman on the floor! He made my car purchasing experience seamless! Great customer service experience all the way through!
Bryan Zamora
Emilio is the man! He was able to go above and beyond to make my purchase possible. He stayed late to ensured I was taking care of and made the process easy! Thankful for the whole team here for making me feel confident about my purchase from the moment I stepped in.
Dan Haro
Amazing experience from the start, Rachel was very accommodating, informative and friendly. When my experience moved to finance dept, Christina was just as awesome! Love Mossy Ford, will continue buying from them in the future!
Delaina Hoover
